Verizon’s prepaid services add a 365-day wait to unlock phones
Verizon's prepaid services add a 365-day wait to unlock phones It’s been just one week since Verizon got permission to lift its 60-day phone unlocking period, and the carrier is already making changes to its policy. Now, Verizon says customers who activate a phone on one of its sub-brands, including Visible, TracFone, Straight Talk, and […]
Verizon-owned Visible is offering outage credits, too
Verizon-owned Visible is offering outage credits, too Customers of Visible Wireless, which is owned by Verizon, may be getting a $5 credit toward their next bill in response to a Verizon cell service outage earlier this week. Verizon customers were offered a $20 credit after the outage. As spotted by 9to5Google, a message sent to […]
Verizon will pay you $20 following its nationwide outage — here’s how to get it
Verizon will pay you $20 following its nationwide outage — here's how to get it Verizon is offering customers a $20 account credit following a massive outage that brought down service across the US on Wednesday. In an update on X, Verizon says you’ll receive a text message when the credit is available, which you […]
Verizon’s wireless network is down for many people nationwide
Verizon's wireless network is down for many people nationwide The first big outage of 2026 is here, as Verizon customers across the US, including several of our phones, complain that service has been spotty or nonexistent starting at around noon ET, with phones switching to SOS Mode and being unable to connect. This cell service […]
Verizon gets FCC permission to end 60-day phone unlocking rule
Verizon gets FCC permission to end 60-day phone unlocking rule Verizon can keep phones locked to its network for longer after the Federal Communications Commission agreed to waive the carrier’s 60-day unlocking requirement, as reported by Ars Technica. Following this decision, Verizon must follow a looser set of guidelines set by the CTIA wireless trade […]
Verizon is laying off over 13,000 workers
Verizon is laying off over 13,000 workers Verizon is preparing to lay off more than 13,000 employees, or about 13 percent of its workforce. In a message to employees, Verizon CEO Dan Schulman says that the reductions come as part of plans to cut costs and “reorient” the company “around delivering for and delighting our […]
Verizon launches Lite home internet for people in limited coverage areas
Verizon launches Lite home internet for people in limited coverage areas Verizon is launching a new “Lite” home internet plan for people in areas previously not covered by its fiber and 5G internet. The new plan offers download speeds of up to 25Mbps, but it costs as much as $60 per month without any discounts. […]
Verizon appoints a new CEO for the ‘next phase’ after its 5G rollout
Verizon appoints a new CEO for the 'next phase' after its 5G rollout PayPal appointed Dan Schulman as CEO in 2014, and he stepped down in 2023. | Photo by Nathan Laine/Bloomberg via Getty Images Verizon has picked former PayPal head Dan Schulman to serve as its new CEO as the company enters its “next […]
Verizon’s ‘software issue’ has disconnected many wireless customers across the US
Verizon's 'software issue' has disconnected many wireless customers across the US Verizon’s ‘software issue’ has disconnected many wireless customers across the US Verizon has confirmed to customers in stores and online that its network is having an issue on Saturday. Many people have been unable to connect and make or receive calls for hours, while […]
Verizon adopts Google’s Gemini AI to help customers solve ‘complex’ issues
Verizon adopts Google's Gemini AI to help customers solve 'complex' issues Verizon adopts Google’s Gemini AI to help customers solve ‘complex’ issues Verizon is trying to streamline its customer service experience by overhauling it with more chatbots and AI tools. The My Verizon app is being relaunched today with a new “AI-powered Verizon Assistant” that […]